Terms of use

Last Updated: 09 May 2022

1. DESCRIPTION AND USE OF SERVICES

   ZOZH FOODS offers on demand food delivery services that allow users to customize their meal by specifying various requirements including but not limited to, macronutrients and calories.

   We provide Visitors and Registered Users with access to the Website and the Services as described in this Agreement.

   a. Visitors. Visitors, as the term implies, are people who do not register with us, but want to explore the Website. No login is required for visitors to the Website ("Visitors"). Visitors to can (a) view all publicly-accessible content, (b) e-mail us, and (c) chat with us.

   b. Registered Users. Login is required for all individuals who register to use the Services ("Registered Users"). Registered Users can do all the things Visitors can do, and also place orders.

   ZOZH FOODS is under no obligation to accept any individual as a Registered User, and may accept or reject any registration in its sole and complete discretion.

2. COMMUNITY GUIDELINES

   ZOZH FOODS’s community, like any community, functions best when its people follow a few simple rules. By accessing and/or using the Website, the ZOZH App and/or the Services, you hereby agree to comply with these community rules, specifically that:

   •  You will not use the Website, the ZOZH App and/or the Services for any unlawful purpose, including any fraudulent activity, or to engage in any commercial activities, including, without limitation, raising money; advertising or promoting a product, service, or company; or engaging in any pyramid or other multi-tiered marketing scheme;

   •  You will not access or use the Website, the ZOZH App and/or the Services to collect any market research for a competing businesses;

   •  You will not upload, post, e-mail, transmit, or otherwise make available any content that:

   a. infringes any copyright, trademark, or other proprietary rights of any person or entity; or

   b. is threatening, tortious, defamatory, libelous, indecent, obscene, pornographic, invasive of another’s privacy, or promotes violence; or's privacy, or promotes violence; or

   c. discloses any personal information about another person, including that person’s name, e-mail address, postal address, phone number, credit card information, or any similar information;

   •  You will not «stalk,» threaten, or otherwise harass another person;

   •  You will not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;

   •  You will not cover, obscure, block, or in any way interfere with any advertisements and/or safety features (e.g., report abuse button) on the Website, the ZOZH App and the Services;

   •  You will not use automated means, including spiders, robots, crawlers, data mining tools, or the like to download or scrape data from the Website, directly or indirectly, except for Internet search engines (e.g., Google) and non-commercial public archives (e.g., archive.org) that comply with our robots.txt file;

   •  You will not create multiple accounts for yourself for any reason, including, without limitation, in order to obtain the same promotion multiple times;

   •  You will not interfere with or attempt to interrupt the proper operation of the Website, the ZOZH App and/or the Services through the use of any virus, device, information collection or transmission mechanism, software or routine, or access or attempt to gain access to any data, files, or passwords related to the Website, the ZOZH App and/or the Services through hacking, password or data mining, or any other means; and

   •  You will not take any action that imposes or may impose (as determined in our sole discretion) an unreasonable or disproportionately large load on our technical infrastructure.

   We reserve the right, in our sole and absolute discretion, to deny you (or any device or IP address) access to the Website, the ZOZH App and/or the Services, or any portion of the Website, the ZOZH App and/or the Services, without notice.

3. RESTRICTIONS

   The Services are available for individuals aged 18 years or older. If you are under 18 years of age, please do not use the Services.

4. LICENSE TO USE THE ZOZH APP

   ZOZH FOODS hereby grants you a limited, non-exclusive, non-transferable license to download and install a copy of the mobile ZOZH App on a single mobile device that you own or control and to run such copy of the ZOZH App solely for your own personal use. Furthermore, with respect to any ZOZH App accessed through or downloaded from the Apple, Inc. («Apple») application store («Apple ZOZH App»), you will use the Apple ZOZH App only: (i) on an Apple-branded product that runs iOS (Apple’s proprietary operating system software); and (ii) as permitted by the «Usage Rules» set forth in the ZOZH App Store Terms of Service. We reserve all rights in and to the ZOZH App not expressly granted to you under these Terms of Use.

5. PAYMENTS

   You pay for orders via the Services. We may use a third party payment vendor («Third Party Payment Vendor») to process your payment. You warrant and represent that you are the valid owner or an authorized user, of the credit card or payment account that you provide to such Third Party Payment Vendor, and that all information you provide is accurate. If payment is not received from your credit card issuer or any other payment facility, you hereby agree to pay all amounts due upon demand. You agree to pay all costs of collection, including attorney’s fees and costs, on any outstanding balance.

   As set forth more fully below, you must keep your Account Credentials strictly confidential. You are responsible for all activities and charges that occur under your Account Credentials. Your liability for such charges shall continue after termination of this Agreement.

   We reserve the right to change any of the fees that we charge, or to institute new or additional fees, at any time upon notice or no notice to you.

   If you have a question about a transaction on your credit card statement, please use the «Contact Us» section of the Website to contact customer service.

6. REFUNDS

   If you are not satisfied with your order or your order is misplaced, please contact us at support@zozh.com within one (1) day of the date you received the order or placed the order (for misplaced orders). Depending on the circumstances, we may, in our sole discretion, provide you a full or partial refund for that order in the form of in-ZOZH App credits that will automatically be applied to future orders you place. The in-ZOZH App credits only remain available if you maintain a valid ZOZH account, and only for a limited time. That means that if you cancel your ZOZH account, any outstanding credits associated with your cancelled ZOZH account will immediately expire. You cannot redeem the credits for cash. All decisions regarding your credit balance will be determined in our sole discretion and are final.

7. DELIVERIES

   If you are not at the delivery location when your order arrives, the delivery person will leave the package for you at your door, or, if applicable, with the doorman or at the delivery center. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery. In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your order, your order will be delivered as soon as reasonably possible when the conditions permit.

   If we currently do not delivery to your area, but you would like us to, please let us know, as we are continuously expanding the reach of our Services.

8. USE OF PERSONAL INFORMATION

   Your use of the Website, the ZOZH App and/or the Services may involve the transmission to us of certain personal information. Our policies with respect to the collection and use of such personal information are governed according to our Privacy Policy, which are hereby incorporated by reference in its entirety.

9. SIGN-IN NAME; PASSWORD; UNIQUE IDENTIFIERS

   During the registration process for Registered Users, we will ask you to create an account, which includes a unique sign-in name («Sign-In Name»), password («Password»), and perhaps certain additional information that will assist in authenticating your identity when you log-in in the future («Unique Identifiers»). The Sign-In Name, Password and Unique Identifiers are collectively referred to herein as the «Account Credentials.» When creating your account, you must provide true, accurate, current, and complete information. Each Sign-In Name and corresponding Password can be used by only one Registered User. You are responsible for the confidentiality and use of your Sign-In Name, Password, and Unique Identifiers. You will promptly inform us of any need to deactivate a Password or Sign-In Name, or change any Unique Identifier. We reserve the right to delete or change your Password, Sign-In Name, or Unique Identifier at any time and for any reason.

10. INTELLECTUAL PROPERTY

    The Website, the Services and the ZOZH App contains material, such as software, text, graphics, images, sound recordings, audiovisual works, and other material provided by or on behalf of ZOZH FOODS (collectively referred to as the «Content»). The Content may be owned by us or by third parties. The Content is protected under both United States and foreign laws. Unauthorized use of the Content may violate copyright, trademark, and other laws. You have no rights in or to the Content, and you will not use the Content except as permitted under this Agreement. No other use is permitted without prior written consent from us. You must retain all copyright and other proprietary notices contained in the original Content on any copy you make of the Content. You may not sell, transfer, assign, license, sublicense, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose. The use or posting of the Content on any other website or in a networked computer environment for any purpose is expressly prohibited.

    If you violate any part of this Agreement, your permission to access and/or use the Content and the Services automatically terminates and you must immediately destroy any copies you have made of the Content.

    The trademarks, service marks, and logos of ZOZH FOODS («ZOZH FOODS Trademarks») used and displayed on the Services are registered and unregistered trademarks or service marks of ZOZH FOODS. Other company, product, and service names located on the Services may be trademarks or service marks owned by others (the «Third-Party Trademarks», and, collectively with ZOZH FOODS Trademarks, the «Trademarks»). Nothing on the Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Trademarks, without our prior written permission specific for each such use. Use of the Trademarks as part of a link to or from any site is prohibited unless establishment of such a link is approved in advance by us in writing. All goodwill generated from the use of ZOZH FOODS Trademarks inures to our benefit.

    Elements of the Services are protected by trade dress, trademark, unfair competition, and other state and federal laws and may not be copied or imitated in whole or in part, by any means, including but not limited to the use of framing or mirrors. None of the Content may be retransmitted without our express, written consent for each and every instance.

11. COMMUNICATIONS TO ZOZH FOODS

    Although we encourage you to e-mail us, we do not want you to, and you should not, e-mail us any content that contains confidential information. With respect to all e-mails you send to us, including but not limited to, feedback, questions, comments, suggestions, and the like, we shall be free to use any ideas, concepts, know-how, or techniques contained in your communications for any purpose whatsoever, including but not limited to, the development, production, and marketing of products and services that incorporate such information, and by sending us such an e-mail you grant full rights for us to do so.

12. ACCESSING AND DOWNLOADING THE ZOZH APP FROM ITUNES

    The following terms apply to any Apple ZOZH App. These terms are in addition to all other terms contained in these Terms of Use:

    •  You acknowledge and agree that (i) these Terms of Use are concluded between you and ZOZH FOODS only, and not Apple, and (ii) ZOZH FOODS, not Apple, is solely responsible for the ZOZH App and content thereof. Your use of the ZOZH App must comply with the ZOZH App Store Terms of Service.

    •  You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the ZOZH App.

    •  In the event of any failure of the ZOZH App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the ZOZH App to you and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the ZOZH App. As between ZOZH FOODS and Apple, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of ZOZH FOODS.

    •  You acknowledge that, as between ZOZH FOODS and Apple, Apple is not responsible for addressing any claims you have or any claims of any third party relating to the ZOZH App or your possession and use of the ZOZH App, including, but not limited to: (i) product liability claims; (ii) any claim that the ZOZH App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

    •  You acknowledge that, in the event of any third party claim that the ZOZH App or your possession and use of that ZOZH App infringes that third party’s intellectual property rights, as between ZOZH FOODS and Apple, ZOZH FOODS, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms of Use.

    •  You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a «terrorist supporting» country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

    •  You acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of these Terms of Use as related to your license of the ZOZH App, and that, upon your acceptance of the terms and conditions of these Terms of Use, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use as related to your license of the ZOZH App against you as a third party beneficiary thereof.

    •  Without limiting any other terms of these Terms of Use, you must comply with all applicable third party terms of agreement when using the ZOZH App.

13. NO WARRANTIES/LIMITATION OF LIABILITY

    SOME OR ALL OF THE MEALS PURCHASED THROUGH THE WEBSITE MAY BE PREPARED BY THIRD PARTIES NOT UNDER ZOZH’S CONTROL. OF ZOZH FOODS, ITS AFFILIATES, SUBSIDIARIES, OR ITS OR THEIR OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS (COLLECTIVELY THE " ZOZH FOODS PARTIES") ENDORSE ANY MEALS PROVIDED THROUGH THE WEBSITE, THE ZOZH APP AND THE SERVICES.

    NONE OF THE ZOZH FOODS PARTIES HAS ANY RESPONSIBILITY OR LIABILITY FOR ANY RESULTS CAUSED BY USING THE WEBSITE, THE ZOZH APP AND THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEATH, BODILY INJURY OR HEALTH PROBLEMS YOU MAY SUFFER. FOR THE AVOIDANCE OF DOUBT, THE FOREGOING SENTENCE DOES NOT APPLY TO CONSUMERS LOCATED IN NEW JERSEY.

    THE CONTENT AND THE SERVICES ARE PROVIDED ON AN «AS IS» AND «AS AVAILABLE» BASIS WITHOUT ANY WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

    IN CONNECTION WITH ANY WARRANTY, CONTRACT, OR COMMON LAW TORT CLAIMS: (I) WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION RESULTING FROM THE USE OR INABILITY TO ACCESS AND USE THE SERVICES OR THE CONTENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (II) ANY DIRECT DAMAGES THAT YOU MAY SUFFER AS A RESULT OF YOUR USE OF THE SERVICES OR THE CONTENT SHALL BE LIMITED TO THE MONIES YOU HAVE PAID US IN CONNECTION WITH YOUR ORDER THAT GAVE RISE TO THE CLAIM.

    SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. THEREFORE, SOME OF THE ABOVE LIMITATIONS ON WARRANTIES IN THIS SECTION MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS OF USE SHALL AFFECT ANY NON-WAIVABLE STATUTORY RIGHTS THAT APPLY TO YOU.

    THE SERVICES AND/OR THE CONTENT MAY CONTAIN TECHNICAL INACCURACIES, TYPOGRAPHICAL ERRORS, OR OMISSIONS, INCLUDING WITH RESPECT TO ALLERGY INFORMATION. WE ARE NOT RESPONSIBLE FOR ANY SUCH TYPOGRAPHICAL, TECHNICAL, PRICING, OR OTHER ERRORS LISTED ON OR OMITTED FROM THE SERVICES AND/OR THE CONTENT. A REFERENCE TO A PRODUCT ON THE SERVICES OR IN THE CONTENT DOES NOT IMPLY THAT SUCH PRODUCT IS OR WILL BE AVAILABLE IN YOUR LOCATION. WE RESERVE THE RIGHT TO MAKE CHANGES, CORRECTIONS, AND/OR IMPROVEMENTS TO THE SERVICES AND THE CONTENT AT ANY TIME WITHOUT NOTICE.

    WE RESERVE THE RIGHT TO CANCEL OR MODIFY AN ORDER WHERE IT APPEARS THAT A CUSTOMER HAS ENGAGED IN FRAUDULENT OR INAPPROPRIATE ACTIVITY OR UNDER OTHER CIRCUMSTANCES WHERE IT APPEARS THAT THE ORDER CONTAINS OR RESULTED FROM A MISTAKE OR ERROR. IN ADDITION, WE RESERVE THE RIGHT TO REPORT ANY FRAUDULENT OR INAPPROPRIATE CONDUCT TO APPROPRIATE AUTHORITIES AT OUR DISCRETION.

14. EXTERNAL SITES

    The Website and the Services may contain links to third-party websites («External Sites»). These links are provided solely as a convenience to you and not as an endorsement by us of the content on such External Sites. The content of such External Sites is developed and provided by others. You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links or any content located on such External Sites. We are not responsible for the content of any linked External Sites and do not make any representations regarding the content or accuracy of materials on such External Sites. You should take precautions when downloading files from all websites to protect your computer from viruses and other destructive programs. If you decide to access linked External Sites, you do so at your own risk.

15. INDEMNIFICATION

    You agree to defend, indemnify, and hold harmless the ZOZH FOODS Parties from and against any and all damages, liabilities, losses, costs, and expenses, including reasonable attorney’s fees (collectively, «Losses») incurred by any ZOZH FOODS Party in connection with a third-party claim, action, or proceeding (each, a «Claim») arising from (i) your breach of this Agreement; (ii) any misuse of the Content, the ZOZH App, the Services, or the Website; or (iii) your violation of any third-party right, including without limitation any copyright, trademark, property, or privacy right; provided, however, that the foregoing obligations shall be subject to our: (i) promptly notifying you of the Claim; (ii) providing you, at your expense, with reasonable cooperation in the defense of the Claim; and (iii) providing you with sole control over the defense and negotiations for a settlement or compromise.

16. COMPLIANCE WITH APPLICABLE LAWS

    The Website and the Services are based in the United States. We make no claims concerning whether the Content may be downloaded, viewed, or be appropriate for use outside of the United States. If you access the Services or the Content from outside of the United States, you do so at your own risk. Whether inside or outside of the United States, you are solely responsible for ensuring compliance with the laws of your specific jurisdiction.

17. TERMINATION OF THE AGREEMENT

    We reserve the right, in our sole discretion, to restrict, suspend, or terminate this Agreement and your and any device’s access to all or any part of the Services, at any time and for any reason without prior notice or liability. We reserve the right to change, suspend, or discontinue all or any part of the Services at any time without prior notice or liability.

18. BINDING ARBITRATION

    In the event of a dispute arising under or relating to this Agreement or the Services or any other products or services provided by us (each, a «Dispute»), such dispute will be finally and exclusively resolved by binding arbitration governed by the Federal Arbitration Act («FAA»). NEITHER PARTY SHALL HAVE THE RIGHT TO LITIGATE SUCH CLAIM IN COURT OR TO HAVE A JURY TRIAL, EXCEPT EITHER PARTY MAY BRING ITS CLAIM IN ITS LOCAL SMALL CLAIMS COURT, IF PERMITTED BY THAT SMALL CLAIMS COURT RULES AND IF WITHIN SUCH COURT’S JURISDICTION. ARBITRATION IS DIFFERENT FROM COURT, AND DISCOVERY AND APPEAL RIGHTS MAY ALSO BE LIMITED IN ARBITRATION. All disputes will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the FAA. The arbitration shall be commenced and conducted by the Judicial Arbitration and Mediation Services («JAMS») pursuant to its then current Comprehensive Arbitration Rules and Procedures and in accordance with the Expedited Procedures in those rules, or, where appropriate, pursuant to JAMS’ Streamlined Arbitration Rules and Procedures. All applicable JAMS’ rules and procedures are available at the JAMS website http://www.jamsadr.com. Each party will be responsible for paying any JAMS filing, administrative and arbitrator fees in accordance with JAMS rules. Judgment on the arbitrator’s award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The arbitration may be conducted in person, through the submission of documents, by phone, or online. If conducted in person, the arbitration shall take place in the United States county where you reside. The parties may litigate in court to compel arbitration, to stay a proceeding pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator. The parties shall cooperate in good faith in the voluntary and informal exchange of all non-privileged documents and other information (including electronically stored information) relevant to the Dispute immediately after commencement of the arbitration. Nothing in this Agreement will prevent ZOZH FOODS from seeking injunctive relief in any court of competent jurisdiction as necessary to protect ZOZH FOODS’s proprietary interests.

19. CLASS ACTION WAIVER

    You agree that any arbitration or proceeding shall be limited to the Dispute between us and you individually. To the full extent permitted by law, (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any Dispute to be arbitrated or resolved on a class action-basis or to utilize class action procedures; and (iii) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

20. MISCELLANEOUS

    You expressly acknowledge and agree that this Agreement is formed in the State of New York. This Agreement shall be governed by and construed in accordance with the domestic laws of the State of New York, without giving effect to its principles of conflicts of laws. If this Agreement is terminated in accordance with the Termination provision above, such termination shall not affect the validity of the following provisions of this Agreement, which shall remain in full force and effect: «Payment,» «Deliveries,» «Intellectual Property,» «Communications to ZOZH FOODS,» «No Warranties/Limitation of Liability,» «Indemnification,» «Termination of the Agreement,» «Binding Arbitration,» «Class Action Waiver,» and «Miscellaneous.»

    Our failure to act on or enforce any provision of the Agreement shall not be construed as a waiver of that provision or any other provision in this Agreement. No waiver shall be effective against us unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance. Except as expressly agreed by us and you in writing, this Agreement constitutes the entire Agreement between you and us with respect to the subject matter, and supersedes all previous or contemporaneous agreements, whether written or oral, between the parties with respect to the subject matter. The section headings are provided merely for convenience and shall not be given any legal import. This Agreement will inure to the benefit of our successors, assigns, licensees, and sublicensees.

    Copyright 2022 ZOZH FOODS, LLC. All rights reserved. Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.